from $59 / 1 mo

Premium Website Technical Support Service

for ZEMEZ, WT and RockThemes templates

Professional website live support available 24/7

With complex error debugging and troubleshooting performed on a live website

Provided by in-house website support specialists

Available through online chat, emails, and over the phone upon request



Top Reasons to Choose Premium Website Technical Support Service


Instant Proactive Help

You can rely on the assistance delivered without any delays by our professional technical support specialists. They will help you in setting up and maintaining your website. You will get Priority Queue in a live chat and replies to emails within 2-4 hours.

Advanced Webmaster Assistance

Premium Website Support Packages for six months and one year provide you with 5 hours of webmaster’s assistance, which you can use for site diagnostics, site debugging, personalized assistance, and fixing minor errors as well as minor site customization.

Troubleshooting and Bug Fixing of Complex Issues

You can rest assured that our website support specialists will identify and fix the issues you may face while customizing your website. You will get prompt assistance in all kinds of problems connected to the website template that you work with, the site’s platform, web server, etc.

Phone Support Whenever You Need It

Choosing our Premium Website Support Package, you can request a personalized consultation call back from our expert technicians.

Advanced Website Support Services for Emergency Issues

Get instant help with fixing the issues causing your site not to be up and running by ordering the Premium Website Support Package.

What will you get with Premium Website Technical Support Service

$ 59 / 1 Mo
  • $ 59 / 1 Mo
  • $ 129 / 3 mo
  • $ 199 / 6 mo
  • $ 299 / 12 mo

Add to cart

  • Access to documentation and knowledge database
    You will get step-by-step documentation and tutorials for installing, configuring and maintaining your website template.
  • Support in tickets. Ticket response time within 2-4 hours
  • 24/7 support in a live chat in the Priority Queue
    Access to Live Chat 24/7 for real-time problem-solving.
  • Bug fixes for ZEMEZ templates and plugins. Implementation of bug fixes on a live website
  • Emergency issues assistance
  • Error debugging and complex issues troubleshooting
    We provide feedback and recommendations for any unusual problems and errors (template or module related, hosting related or issues caused due to implemented modifications of the initial code/structure).
  • Template related complex problem correction
    Customization of the template by a third-party developer or by you can cause problems on your website, as well as additions that have been added to the initial template code. We can identify the problem and fix it if it specifically affects and is related to the template files.
  • Third-party plugin related issues investigation
    Our experts investigate problems associated with third-party modules or scripts and provide feedback on how to rectify the issues.
  • Site speed audit and assistance with speed optimization
    We check the website and perform speed tests, then we give the client a list with reasons for the slow loading of the site, possible solutions. Client may also receive a price quote to solve the problem by our developers.
  • Phone support on demand
    Request a personalized consultation call back from our expert technicians.
  • One free installation with six months and one-year packages
  • 5 hours of Webmaster Assistance with six months and one-year packages
    Includes site diagnostics, site debugging, personalized assistance, instafast service and fixing minor errors as well as minor site customizations. If the client’s request goes beyond minor changes – we offer special discounted prices for the customization required.
  • 15% discount for any customization service from TM Web Studio
  • Available for all purchased templates

FAQ

Why default fee support may not be enough?

Free website support services are better suited for experienced users. Our free support plan features only fundamental assistance and general guides from support operators. If you are taking your first steps in the website design and web development, then you’d better consider choosing one of the Premium Website Support packages. They offer more advanced help with all kinds of website issues and feature emergency issues support, complex error debugging, bug fixes, server related issues, and even template developer assistance. Also, you will have access to the Priority Queue in a live chat and tickets.

What’s included in the ‘Webmaster Assistance’?

The package includes site diagnostics, site debugging, fixing errors, personalized assistance, instafast service, and minor site customization. Whenever your request goes beyond minor changes, you will get a discount on the needed customization services.

How does the support priority work?

When you get in touch with us using a live chat, as an owner of a Premium Website Support package you will skip the queue and connect to the live chat representatives right away. When you use the tickets system, you will get your requests processed in the first place.

How does phone support on demand work?

Premium clients can request a call back from our expert technicians via a special form.You can find a link to it after your payment is processed.

Do you provide Premium Website Support for templates of other vendors?

Yes, you can also pay for a paid support plan if you use WT or RockThemes template.

Do you provide Premium Website Support for the templates downloaded from TM ONE?

Sorry, Premium Support is provided only for the templates purchased at TemplateMonster.com. It is not available for the themes downloaded from TM ONE.

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