Premium Website Technical Support Service
for ZEMEZ templates
Professional website support available 24 hours on business days
With complex error debugging and troubleshooting performed on a live website
Provided by in-house website support specialists
Available through online chat, emails, and over the phone upon request
Top Reasons to Choose Premium Website Technical Support Service
Instant Proactive Help
You can rely on the assistance delivered without any delays by our professional technical support specialists. They will help you in setting up and maintaining your website. You will get Priority Queue in a live chat and replies to emails within 1-8 hours on business days.
Advanced Webmaster Assistance
Premium Website Support Packages for six months and one year provide you with 5 hours of webmaster’s assistance, which you can use for site diagnostics, site debugging, personalized assistance, and fixing minor errors as well as minor site customization.
Troubleshooting and Bug Fixing of Complex Issues
You can rest assured that our website support specialists will identify and fix the issues you may face while customizing your website. You will get prompt assistance in all kinds of problems connected to the website template that you work with, the site’s platform, web server, etc.
Phone Support on Demand
Choosing our Premium Website Support Package, you can request a personalized consultation call back from our expert technicians.
Advanced Website Support Services for Emergency Issues
Get instant help with fixing the issues causing your site not to be up and running by ordering the Premium Website Support Package.
What will you get with Premium Website Technical Support Service
$ 59 / 1 Mo
$ 129 / 3 mo
$ 199 / 6 mo
$ 299 / 12 mo
- Access to documentation and knowledge database
You will get step-by-step documentation and tutorials for installing, configuring and maintaining your website template.
- Support in tickets. Ticket response time – within 1-8 hours on business days
- Live chat support in the Priority Queue
Access to Live Chat for real-time problem-solving. Available only from 9 am till 11 pm EET (UTC+2) on business days.
- Bug fixes for ZEMEZ templates and plugins. Implementation of bug fixes on a live website
- Emergency issues assistance
- Error debugging and complex issues troubleshooting
We provide feedback and recommendations for any unusual problems and errors (template or module related, hosting related or issues caused due to implemented modifications of the initial code/structure).
- Template related complex problem correction
Customization of the template by a third-party developer or by you can cause problems on your website, as well as additions that have been added to the initial template code. We can identify the problem and fix it if it specifically affects and is related to the template files.
- Third-party plugin related issues investigation
Our experts investigate problems associated with third-party modules or scripts and provide feedback on how to rectify the issues.
- Site speed audit and assistance with speed optimization
We check the website and perform speed tests, then we give the client a list with reasons for the slow loading of the site, possible solutions. Client may also receive a price quote to solve the problem by our developers.
- Phone support on demand
Request a personalized consultation call back from our expert technicians.
- One free installation with six months and one-year packages
- 5 hours of Webmaster Assistance with six months and one-year packages
Includes site diagnostics, site debugging, personalized assistance, instafast service and fixing minor errors as well as minor site customizations. If the client’s request goes beyond minor changes – we offer special discounted prices for the customization required.
- 15% discount for any customization service from TM Web Studio
- Available for purchased ZEMEZ (and some types of WT/RockThemes) templates
We provide Premium support for ZEMEZ themes, and for WordPress/WooCommerce templates created by WT or RockThemes. It is available only for the designs you have purchased at TemplateMonster.com.
Why default fee support may not be enough?
What’s included in the ‘Webmaster Assistance’?
How does the support priority work?
How does phone support on demand work?
Do you provide Premium Website Support for templates of other vendors (e.g. not only ZEMEZ)?
What are the working hours of live chat?
- Their support is great, they are very efficient and their response time is incredible. I especially recommend the premium support service, it is very comforting, you always have someone there for you whenever you need support, doesn’t matter how simple or complex your requirements are.
- I purchased a Template Monster template through my hosting service several years ago and loved the quality of the TM template and had a fabulous experience with TM technical support – the premium support package was invaluable. Great service – Great Expertise. I am starting another facet to my company and decided – since I had such a positive experience the first time – to work directly with Template Monster. Who knew such exceptional service still existed today!
- The post-production revisions in the insufficiently installed files and folders were very difficult, let alone patiently helping a html- and WordPress-dummy like me. According to the e-mails that came from a couple of people other than her, Dakota seems to have brought in a couple of people to redo the installation from the scratch. Thanks to the collaborative effort, I think my website got completely ready for my adjustments and modifications. I’m pretty much satisfied. My purchase of the “Premium Support” deal paid off. Thanks, Dakota!
- seriously great performance from ivy again today seems to be regular with the high standards too, always has time, always understands the nature of your requirement nothing is ever to much trouble,,, its agents like this that make it worth paying for our premium support plan, no exaggeration
If you have any questions, just drop us a message and we will get back to you within 24 hours.
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