After you pay for the offer on our website, you will be added to a special group of Premium Support users.
You can start a chat or send an email to us to receive support or ask for a callback. No need to do anything extra: you will enjoy all the advantages of the Premium Support plan right after the payment is made.
When the Premium Support period ends, you will be transferred to the basic free support automatically. To have all the Premium Support features again, you will need to purchase the offer one more time.
You have purchased a ZEMEZ, WT or RockThemes template and would like to launch a website with it. That should be easy. You may have already worked with templates before and know what to do. Or you are planning to google tutorials and instructions that will help you. You can even follow video lessons from YouTube and make required changes step-by-step. Today, the options are limitless. You just need enough time to learn how your template works and how you can customize it.
However, if you haven’t done anything similar before, the amount of new information may be overwhelming. You may not know where to start. You may not know all the technical terms that you see in the tutorials. You may face complex tech issues that you can not troubleshoot easily and no tutorial provides you with a working solution. You do not have enough time to figure all that out and do not want to spend months on creating a site. Within just a few days, you may give up the idea of having a website. If you have found yourself in a similar situation, our Premium Website Technical Support Services service will be a perfect option for you.
Our paid support plan is aimed at providing priority assistance whenever you need it through the channels you prefer. You will be able to receive support in the chat, emails, or over the phone. In the live chat, you will be placed into a special Priority Queue to be connected to an operator without any delays. Email response time will be under 2-4 hours. And you can request a personalized consultation call back from our technicians to describe the problem and discuss all the details over the phone.
This priority assistance will not be limited only to the issues covered by the basic free support plan. We will help you with error debugging and complex issues troubleshooting. No matter if those issues are caused by your changes to the template, by third-party plugins, or your hosting. We will investigate all the problems in detail and provide you with a working solution. In the case of bugfixes for ZEMEZ templates and plugins, we will even implement them right on your live website.
Moreover, if you opt for three or more months of Premium Support, we will include a few extra bonuses for you:
- free template installation
- 5 hours of Webmaster Assistance which you can use for site diagnostics, site debugging, fixing errors, personalized assistance, instafast service, and minor site customizations
- 15% discount for any customization service provided by TM Web Studio
Free website support is better suited for experienced users and includes only basic assistance, for example, answering general questions about using your template, its built-in features, and functionality. The free support plan does not include support for minor or major theme changes and customizations, or for the issues caused by the software installed on your computer, hosting environment, or improper modifications of the theme.
When you get in touch with the live chat, as an owner of the premium website support package you will skip the queue and connect to the live chat representatives right away. When you use the tickets system, the owners of the Premium Support and Extended Support plans will get their requests processed in the first place.
Premium clients can request a call back from our expert technicians via a special form. You can find a link to it after your payment is processed.