Website Technical Support Services
What is Included in Website Technical Support Services:
1 month of technical support
3 months of technical support
6 months of technical support
1 year of technical support
|Available for purchased ZEMEZ templates We provide Premium support for ZEMEZ themes. It is available only for the designs you have purchased at TemplateMonster.com.|
|Access to technical documentation and knowledge base You will get step-by-step documentation and tutorials for installing, configuring and maintaining your website template.|
|Support via ticket system. Average response time is 1-8 hours on business days|
|Bug fixes for ZEMEZ templates and plugins. Implementation of bug fixes on a live website|
|Error debugging and complex issues troubleshooting We provide feedback and recommendations for any unusual problems and errors (template or module related, hosting related or issues caused due to implemented modifications of the initial code/structure).|
|Template related complex problem correction Customization of the template by a third-party developer or by you can cause problems on your website, as well as additions that have been added to the initial template code. We can identify the problem and fix it if it specifically affects and is related to the template files.|
|Third-party plugin related issues investigation Our experts investigate problems associated with third-party modules or scripts and provide feedback on how to rectify the issues.|
|Site speed audit and assistance with speed optimization We check the website and perform speed tests, then we give the client a list with reasons for the slow loading of the site, possible solutions. Client may also receive a price quote to solve the problem by our developers.|
|Free template installation We will install and activate one of your ZEMEZ templates for free. Available only for 6 and 12 months packages|
|5 hours of webmaster assistance Includes site diagnostics, site debugging, personalized assistance, instafast service and fixing minor errors as well as minor site customizations. If the client’s request goes beyond minor changes - we offer special discounted prices for the customization required. Available only for 6 and 12 months packages|
|15% discount for any service provided by TM Web Studio|
How Premium Support Works:
Placing the Order24 hours
After you pay for the offer on our website, you will be added to a special group of Premium Support users.
Using the Servicefrom 1 to 12 months
You can send us an email to receive support. No need to do anything extra: you will enjoy all the advantages of the Premium Support plan right after the payment is made.
Renewing the Subscriptionafter the Premium Support service term ends
When the Premium Support period ends, you will be transferred to the basic free support automatically. To have all the Premium Support features again, you will need to purchase the offer one more time.
Why You Need Website Technical Support Services
You have purchased template and would like to launch a website with it. That should be easy. You may have already worked with templates before and know what to do. Or you are planning to find on Google tutorials and instructions that will help you. You can also follow video lessons from YouTube and make required changes step-by-step. Today the options are limitless. You just need enough time to learn how your template works and how you can customize it.
However, if you haven’t done anything similar before, the amount of new information may be overwhelming. You may not know where to start. You may not know all the technical terms that you see in the tutorials. You may face complex tech issues that you can not troubleshoot easily and no tutorial provides you with a working solution. You do not have enough time to figure all that out and do not want to spend months on creating a site. Within just a few days, you may give up the idea of having a website. If you have found yourself in a similar situation, our Premium Website Technical Support Services service will be a perfect option for you.
Our paid support plan is aimed at providing priority assistance whenever you need it through our tecket system. You will be placed into a special Priority Queue to be connected to an operator without any delays.
Moreover, if you opt for three or more months of Premium Support, we will include a few extra bonuses for you:
- free template installation for 6 and 12 months plans
- 5 hours of Webmaster Assistance which you can use for site diagnostics, site debugging, fixing errors, personalized assistance, instafast service, and minor site customizations
- 15% discount for any customization service provided by TM Web Studio
- Premium Website Technical Support Services is available for ZEMEZ themes.
- Premium Support is provided only for the templates purchased at https://www.templatemonster.com/. It is not available for the themes downloaded from MonsterONE
- Premium Support is offered as an update of the basic technical support plan. It can be ordered if the basic technical support is still active or its prolongation is already purchased.
Why free support may not be enough?
Free website support is better suited for experienced users and includes only basic assistance, for example, answering general questions about using your template, its built-in features, and functionalities. The free support plan does not include support for minor or major theme changes and customizations, or the issues caused by the software installed on your computer, hosting environment, or improper modifications of the theme.
How does the support priority work?
When you use the ticket system, as an owner of the premium website support package you will skip the queue and get answers from our representatives right away. When you use the tickets system, the owners of the Premium Support plan will get their requests processed in the first place.
Do you provide Premium Website Support for templates of other authors (e.g. not only ZEMEZ)?
Our support plan is available for Zemez templates only.
What are the working hours?
We offer support services only from 9 am till 6 pm EET (UTC+2) on business days.