Website Technical Suport Services

Why do you need Website Technical Support Services

You have purchased a ZEMEZ, WT or RockThemes template and would like to launch a website with it. That should be easy. You may have already worked with templates before and know what to do. Or you are planning to google tutorials and instructions that will help you. You can even follow video lessons from YouTube and make required changes step-by-step. Today, the options are limitless. You just need enough time to learn how your template works and how you can customize it. 

However, if you haven’t done anything similar before, the amount of new information may be overwhelming. You may not know where to start. You may not know all the technical terms that you see in the tutorials. You may face complex tech issues that you can not troubleshoot easily and no tutorial provides you with a working solution. You do not have enough time to figure all that out and do not want to spend months on creating a site. Within just a few days, you may give up the idea of having a website. If you have found yourself in a similar situation, our Premium Website Technical Support Services service will be a perfect option for you.

Our paid support plan is aimed at providing priority assistance whenever you need it through the channels you prefer. You will be able to receive support in the chat, emails, or over the phone. In the live chat, you will be placed into a special Priority Queue to be connected to an operator without any delays. Email response time will be under 2-4 hours. And you can request a personalized consultation call back from our technicians to describe the problem and discuss all the details over the phone.

This priority assistance will not be limited only to the issues covered by the basic free support plan. We will help you with error debugging and complex issues troubleshooting. No matter if those issues are caused by your changes to the template, by third-party plugins, or your hosting. We will investigate all the problems in detail and provide you with a working solution. In the case of bugfixes for ZEMEZ templates and plugins, we will even implement them right on your live website.

Moreover, if you opt for three or more months of Premium Support, we will include a few extra bonuses for you:
- free template installation
- 5 hours of Webmaster Assistance which you can use for site diagnostics, site debugging, fixing errors, personalized assistance, instafast service, and minor site customizations
- 15% discount for any customization service provided by TM Web Studio

Please note:

• Premium Website Technical Support Services is available for all ZEMEZ, WT or RockThemes the themes except the ones created for Magento 2.x.
• Premium Support is provided only for the templates purchased at https://www.templatemonster.com/. It is not available for the themes downloaded from TM ONE